2020 Operations Compliance Triage Conference
 10:00am - 6:00pm Eastern Time
   9:00am - 5:00pm Central Time
     8:00am - 4:00pm Mountain Time
   7:00am - 3:00pm Pacific Time

Conference begins each day at the specified time which is dependent on which time zone you reside in.
Session times below are for Central Daylight Time. Adjust them to your time zone.
Day 1
9:00 - 9:10 Welcome and Introductions
9:10 - 10:40New Rules and Practices for CTRs, CIP and Beneficial Ownership - Brian Crow
10:40 - 10:50 BREAK
10:50 - 12:00 Reg E - Handling Claims - Andy Zavoina
12:00 - 1:00 LUNCH
1:00 - 3:00 Reg E and ACH Claims -- and Beyond - John Burnett
3:00 - 3:15 BREAK
3:15 - 4:00 Online Account Opening - Deborah Crawford
4:00 - 4:30 Reg CC has Changed - Are You Keeping Up? - John Burnett
4:30 - 5:00 Question & Answers

Day 2
9:00 - 9:45IRAs-CARES Act, SECURE ACT Bring Changes to IRAs - Deborah Crawford
945 - 10:30 Nonresident Alien Interest Reporting-Are you Reporting Correctly? - Deborah Crawford
10:30 - 10:45 BREAK
10:45 - 11:30 Overdraft Programs-The Lawsuits, the Regulations and the Guidance - Deborah Crawford
11:30 - 12:30 Legal Paperwork and Your Account Management Deborah Crawford
12:30 - 1:30 LUNCH
1:30 - 2:30 Mobile Deposits - Avoiding Virtual Problems - John Burnett
2:30 - 2:45 BREAK
2:45 - 4:00 Deceased Accounts, You Can't Bury Them - John Burnett
4:00 - 4:30 Lessons Learned from the Pandemic
4:30 - 5:00 Final Q & A
Adjourn - Thank you for attending!

New Rules and Practices for CTRs, CIP and Beneficial Ownership - Change is the one constant in the Bank Secrecy Act. FinCEN revised the Currency Transaction Reporting requirements for sole-proprietors and legal entities. Beneficial ownership requirements for Payroll Protection Program loans were eased. Questions regarding beneficial ownership collection for loan modifications during the pandemic were raised. In this information packed session, BOL Guru Brian Crow will give you all the updates to ensure you are complying with the most current requirements as well as discuss customer verification for your Customer Identification Program as account opening methods evolve due to new social distancing and emerging technologies.

Reg E - Handling Claims - Regulation E is growing in size and importance as new sections and requirements are being added and as banks still struggle with problematic claims. Pay when it's not required, the bank loses money. Don't pay when a claim is valid, the bank is criticized, fined and still has to pay the claim. We'll explore doing claims right so the bank pays what is required, consistently. More than that, we'll look at 3rd party access devices and the fact that your bank may be paying claims that are not its responsibility. This may be enlightening to many.

Reg E and ACH - Claims and Beyond - We'll continue our discussion of Reg E to discuss error claims involving ACH entries, where Nacha rules can affect the process. We'll also discuss the recent change to Reg E's remittance transfer rules and the recordkeeping it may require. And we'll revisit the overdraft fees and opt-in requirements in section 1005.17.

Online Account Opening - Online account opening has increased in importance especially after dealing with a new banking environment resulting from the pandemic. Knowing the rules of electronic signature use can benefit the bank in many ways. We'll review E-SIGN requirements before addressing particular issues involving new deposit accounts. Managing a virtual branch in deposit operations is a challenge at any point in time but today how do we form a reasonable belief that we know the true identity of the customer? What are the compliance issues that must be addressed in a branch where we are not face to face at account opening? Learn more about the processes of account opening in a back-of-the-house setting.

Reg CC has Changed - Are You Keeping Up? - We'll cover the July 1 inflation adjustments, including what changes were due and when, and what disclosures should look like now. We'll also consider whether the case-by-case hold is worth using (was it ever?). Fiinally, we'll discuss any remaining questions about whether savings accounts are subject to Regulation CC's funds availability requirements.

IRAs - CARES Act, SECURE ACT Bring Changes to IRAs - Learn the five changes that impact your operations-three from the SECURE Act and two important changes from the CARES Act. The new inherited IRA rules bring dramatic results to payout rules and schedules. Who can still use old rules and who has to take payouts out in 10 years?

Nonresident Alien Interest Reporting - Are You Reporting Correctly? - IRS Final Regulations issued January 2, 2020, are retroactive. The IRS requires 1042-S interest reporting for approximately 80 countries. Are you reporting correctly? Are all W-8BENs updated or supplemented for NRAs?

Overdraft Programs -The Lawsuits, the Regulations and the Guidance - Recent lawsuits have cited the CFPB's position on available balances and how financial institutions approve a transaction and then later charge for that transaction. The millions in fines on overdraft programs make this session a must for financial institutions and their overdraft program managers.

Legal Paperwork and Your Account Management - Powers of Attorney, Formal Trusts, Guardianships and other high risk accounts bring big losses to financial institutions. What paperwork should we get? What happens from birth to death on these accounts? How to avoid loss. Your operations area becomes the front line of defense on high risk and high balance accounts.

Mobile Deposits - Avoiding Virtual Problems - We'll discuss the risks of multiple deposits of the same check, who takes the loss, and critical time frames under Regulation CC indemnity provision. You'll hear how check indorsements can help protect your bank. We'll also discuss handling returns, including the Fed's "PAID" adjustment for multiple presentments; and affidavits of forgery, forged endorsement, alteration and fraudulent items.

Deceased Accounts, You Can't Bury Them - What goes in and out of accounts at death, removing names and changing ownership, and Social Security checks and other benefits

Lessons leaded from the Pandemic - Operations personnel learned a few things from the pandemic, or should have. We'll share some of what we saw so that your experiences in the future can be less stressful with less risk and better procedures. Some bankers had problems with re-opening deposit accounts for stimulus checks. Is this a bad thing? It can be, but there may also be circumstances when it was the right thing to do. What about removing a name from an account? That again could be a good thing or a bad thing. We will also review in this fast paced session fines and sanctions from regulatory agencies and the courts, more on overdrafts and hi-lites of the Reg D changes. Hint - it effects more than transaction limitations.

In addition, we encourage you to submit questions prior to the conference and we will do our best to incorporate the answers into the program. Simply email your questions to
requests@bolconferences.com. Of course, we've also set aside time to answer your questions during the conference .

We'll be monitoring operational compliance developments to bring you the up-to-the-minute information and guidance that you need.

BOL Conferences, Inc.
2541 Flint Ridge Rd, Edmond, OK 73003
PH: 888-229-8872 ext. 87      FAX: 405-348-7641     Email: carin@bankersonline.com
For sponsorship information, contact Tobi Chunowitz, 888-229-8872 ext. 801