We've seen the news - violence is up; homicides in America are at historic levels. We can no longer afford to ignore the possibility that it could strike at our office. What can we do to prepare? Is there any way to prevent becoming the victim of violence in your office?
In the last few years, isolation, stress, and fear have grabbed us as never before in recent history. Mental health professionals are overwhelmed, money is tight, and the service industry has been forced to place signs on their doors asking customers to be kind to their employees. We must now exceed required training to give our employees tools to prevent and properly handle the unpredictable situations that will inevitably come through our doors. Whether it be angry customers, disgruntled coworkers, domestic violence issues that spill over into the workplace, or an individual stressed out and fed up who chooses your office and your employees to terrorize, we must plan as never before.
In this session, we will look at recent cases and discuss best practices for prevention, de-escalation, and critical response, as well as the importance of situational awareness and risk avoidance.
Signs of aggression
The high cost of complacency
Eliminating & avoiding risk
Domestic violence spillover
Recognizing & handling threats
Takeaways from this session include:
How can we protect ourselves from violence?
How should we deal with the increasing number of angry and frustrated customers we are seeing?
What things should be reported if I notice odd behavior from my coworkers?
I don't want to be paranoid, but there's a guy who comes in my bank, and he gives me the creeps. Am I overreacting?