October 20-21, 2020Online

26th Annual

Bank Security Conference

Laser-focused on bank security for 26 years.

The 26th Annual Bank Security Conference

We will LIVE STREAM the full, 2-day event directly to YOU!

Jim Beveridge
An Update from Jim Beveridge

The publisher and leadership team at Bankers' Hotline and the Bankers Information Network are excited to invite you to join us for the 26th Annual Bank Security Conference. The event, scheduled for Tuesday, October 20, and Wednesday, October 21, 2020, will be held at your location!. We promise another outstanding training platform this year that will help you develop, implement, and deliver a premier security program for your organization.

Obviously, these are strange times. During the past few months we have had to adjust our approach, innovate new solutions, and respond to a changing environment. Our agenda this year is teeming with professional speakers who are recognized as leaders in their respective disciplines and designed to exceed the training needs of security, investigative, operations, and compliance professionals' in the financial services industry. It was clear from our review of prior attendee evaluations that everyone was impressed with last year's speakers. As a result, we spared no expense to bring you the best bank security training program available today.

Of course, we'll incorporate the pandemic issues into our agenda and we may tweak the sessions as we approach the conference date. And, we've lowered the price to match the early bird pricing of past years and increased the number of remote locations and certificates available for the program. And if you want to add additional staff to receive certificates, you can do that for a modest cost. And that's not all. We will make the sessions available for 90 days so that you can train your staff at the time and location when it is most convenient. This archive option provides you, and other bank associates, the opportunity to receive this critical training regardless of ever-changing, busy schedules. Security training is critical and we are here to help.

We look forward to meeting you virtually in October!

Jim Beveridge,
Editor, Bankers' Hotline Newsletter
Director, Bank Security Conference

Register today!

  •    Allow employees to "see something, say something," and add the missing piece of that puzzle, "do something",
  •    Gain an appreciation and general understanding of a non-confrontational approach to interviewing that is recognized around the world,
  •    Use a targeted detection approach to bypass traditional transaction monitoring and provide actionable intelligence for law enforcement,
  •    The key to building great teams and accomplishing extraordinary results,
  •    Recognize the early warning signs that can lead to workplace violence, learn about the misconceptions, and understand what to do if you have concerns about an employee,
  •    From 2019 data, learn the today's top 5 cyber risks and the programs you need to have in place to help mitigate them,
  •    Learn about many different types of security risk mitigation assessments, including those that focus on physical vulnerabilities, workplace violence, and insider threats,
  •    and much more!

  •    To help you meet the security function's mission.
  •    To reduce or eliminate the opportunity for losses through internal and external theft or fraud.
  •    To protect all persons who are lawfully on the premises.
  •    To assist in the identification, apprehension and the prosecution of offenders.
  •    To recover missing, stolen or lost funds and property.
  •    To provide you with solid contacts in bank security to make you a better security agent.

2-Day Workshop: October 20-21, 2020
10:00 a.m.-6:00 p.m. (Eastern)
9:00 a.m.-5:00 p.m. (Central)
8:00 a.m.-4:00 p.m. (Mountain)
7:00 a.m.-3:00 p.m. (Pacific)

Remote Video Streaming to your location.


2-Day Workshop: $1195 (Remote Streaming)
We have reduced the price to the early bird rate from past years for all registering attendees.


Online:  2020 Bank Security Conference Registration
Phone: 800.660.0080
Mail: PO Box 1632, Doylestown, PA 18901
Email: bsc@bankersonline.com
Downloadable Registration Form (Print or fill electronically in Acrobat)








years in the making


Created by security professionals
for security professionals

Mac Tristan
9:00 AM - 10:30 AM (Central)
Leading from Within: How the Servant Leadership Model Impacts us as Leaders, Employees, and People

Successful leaders know that it isn't enough to lead employees - you must also actively help them succeed. While traditional leadership generally involves the exercise of power by those at the "top of the pyramid," servant leadership is different. The servant-leader shares power puts the needs of others first while helping others develop and perform at the highest possible level.

"I believe in the concept of servant leadership - It's about 'everything that we do is for someone else' and serving others. I believe in it not just because we are in law enforcement, security, and the corporate world, and I do genuinely think that we were placed on this earth to serve others." Mac Tristan

Servant leadership is not merely a leadership style or technique. Instead, it's a behavior that you adopt over the longer term. Some of the most well-known advocates of servant leadership include Ken Blanchard, Stephen Covey, M. Scott Peck, and Ann McGee-Cooper.

This presentation will help you and your team focus on what's most important and will set you on track to improve overall effectiveness, accomplish goals, and exceed operational and financial expectations.

This session will cover:

       – What you, the individual brings to the team
       – The reality of workplace engagement by our employees
       – The key to building great teams and accomplishing extraordinary results
       – The 10 characteristics of Servant Leadership
       – And, key leadership principles and skills for future success.

Mac Tristan
Jon WaldmanPhil DeLuca

96% of all data breaches start with a phishing email. Cybercrime was a $1.5 TRILLION industry in 2018 (it didn't decrease last year). 86% of financial institutions experienced an ATM attack in the past 12 months, and 92% of ATMs are vulnerable to cyber-attacks. A new organization fell victim to ransomware every 14 seconds in 2019, and the average ransom demand in Q4 2019 was $84,116.

Cyber-attacks are one of - if not the - biggest concern to financial institutions today. Protecting your customer's information is just as important as protecting their money, and cyber-attacks often target both.

This session is designed to help you understand how easy and automated cyber attacks have become, and the impact they can have on your institution. We'll also discuss the most impactful things you can do to mitigate the risk of a cyberattack, and how to ask better questions of those responsible for protecting your institution and data. We'll cover the Top 5 most impactful Cyber Threats from 2019, as well as the Top 5 controls institutions NEED to have in place to mitigate their risk, including:

       – Phishing/Social Engineering
       – Ransomware
       – Other Malware
       – ATM Attacks
       – Password Attacks
       – Patch Management
       – Data Backups
       – Access Control
       – Network Segmentation
       – Logging & Monitoring

Jon Waldman
Guy Beveridge

Active Threat events with mass casualties typically occur as the result of two main fail points: lack of situational awareness and the failure to lock-down or the lock-down process itself has failed. This session analyzes previous tragedies and the need for increased situational awareness and programs that allow employees to "see something, say something," and add the missing piece of that puzzle, "do something."

The session also details "non-linear" intruder responses for "TRUE first responders," while exposing psychological and physiological responses of trained vs. untrained persons and exposing the irrational worldview of "traditional vs. ideological" attackers.

Guy Beveridge
Dr. Lindsey Wilner

In ensuring the safety and security of your institution, it is essential to know about whom you work with. While it is unfortunate that we frequently hear about workplace violence, we are now at an age in which prevention and response are at the forefront. This session focuses on the early warning signs, misconceptions about workplace violence, and what to do if you have concerns about an employee from the perspective of a forensic psychologist. The course will also cover remediation and how to help your employees in reestablishing a safe working environment.

Dr. Lindsey Wilner
Traci Brown
9:00 AM - 10:30 AM (Central)
Liar, Liar, Pants on Fire!

Keep yourself and your company off the front page for the wrong reasons.

"Two Truths and a Lie" is a fun game...unless you don't know you're playing. You haven't realized it, but in business you're playing every day – and YOU'RE LOSING.

Discover how to uncover deceit during an interrogation. Protect your institution's hard-earned profits and catch would-be fraudsters before they can take away everything you worked for.

  – Is one of your most-trusted associates embezzling your company's hard-earned money?
  – Is that job applicant being deceptive about their experience?
  – Will their lies cost your company countless dollars and hours of training?
  – Are your vendors overpromising or inflating their prices to scam you?
  – Are you willing to do prison time for someone else's actions?
  – Is your spouse truthful? Can you see the clues that an unfaithful partner leaves littered through your conversation?
  – Is your child really just "spending the night at Tony's house," or are they going to a dangerous party with no adult supervision?

And most importantly, did your kids eat those chocolate donuts...or did the dog?

In this fast paced session, you'll discover how to use Traci's 9 point Fraud Spotting System to separate the lies from the truth so you don't innocently step into a business, life or reputation destroying event.

You can quit second guessing your instincts and immediately tell fact from fiction when you discover:

  – 9 telltale signs someone is lying
  – How to quickly uncover the truth
  – How to keep nefarious people from making you a victim

Traci Brown
David Zulawski

Beginning a conversation with a confrontation almost always results in an emotional denial by the subject and increased resistance. From a guilty subject the denial is a lie, and from an innocent subject, the denial stems from fear of being disbelieved. Either way, the conversation has begun with emotional pressure on the subject resulting in an adversarial relationship with the interviewer. A more effective approach to identify the truth is through rapport based non-confrontational techniques that allow the conversation to remain cordial, without pushing the subject into an emotional or defensive state.

The Cognitive Interview is a non-accusatory interview technique that eliminates the innocent from the investigation while allowing the investigator to focus on the guilty. The Cognitive Interview is a softer, more conversational approach to the interview which increases rapport while eliminating conflict between the subject and interviewer. The technique has proven to be of significant value in developing information from victims, witnesses, and suspects.

This type of interview may uncover operational challenges or secondary issues that may prove to be as important as the original incident. It is not unusual to discover personnel issues, sexual harassment or deficient management practices at the branch office.

David Zulawski
Phil DeLuca

Among the 2 million women and men employed by America's banks and credit unions, are a growing number of dedicated professionals who receive little attention yet perform a critical function for the nation. These professionals, furnished with specific training and possessing unique skills, are on the front-line of an unrelenting effort to prevent criminals, terrorists, and other bad actors from gaining access to the financial system. These bankers, working behind the scenes, leverage experience, and modern technology to identify suspicious activity that might indicate illicit money laundering or even the horrific crime of human trafficking. It is a difficult task given the increasingly sophisticated schemes criminals employ, the complexity of the global financial system, and our industry's long history of maintaining customer privacy. Traditional transaction monitoring systems are not designed to be laser focused therefore analysts find themselves spending far to much time working through less productive alerts. The targeted detection approach reviewed in this presentation bypasses traditional transaction monitoring and instead gets right into the raw transaction data increasing yield and providing actionable intelligence to better assist law enforcement in their efforts.

Most of their successes don't make headlines. One exception occurred around the 2018 Super Bowl in Minneapolis, Minnesota. Working closely with law enforcement authorities, U.S. Bank spent ten months identifying potential transaction patterns that could signal human trafficking. U.S. Bank shared their insights with other local banks and law enforcement, and their combined efforts contributed to 94 arrests for sex trafficking in the days around Super Bowl LII. The program proved so successful that law enforcement asked U.S. Bank to share the details with financial institutions serving the greater Atlanta, Georgia area before the 2019 Super Bowl.

Phil DeLuca
Bill Besse

All banks, bank facilities, bank customers, and employees are confronted with a certain level of risk concomitant with various threats. The threats may be the result of natural events, accidents, or intentional acts to cause harm and create havoc. Threat, vulnerability, and risk are terms that are inherent to security programs. But frequently, organizations get their meanings confused. Following this session, security managers will understand the relationships between threats, vulnerabilities, and consequences so they can effectively manage the impact of an event -- and manage the risk.

Attendees will learn about many different types of security risk mitigation assessments, including those that focus on facility physical vulnerabilities, workplace violence, and insider threats. At their core, they are designed around the following four fundamentals:

Threats are what the organization is defending itself against. It can be anything that can exploit a vulnerability, intentionally or accidentally, and obtain, damage or destroy an asset.
Vulnerabilities are the gaps or weaknesses that undermine an organization's security efforts that might be exploited by threats to gain unauthorized access to an asset.
Consequences measure the impact or costs associated with an event, including serious injuries or loss of lives.
Risk refers to the calculated assessment of potential threats to an organization's vulnerabilities.

Bill Besse


Register TODAY!

Remote, streaming video
(October 20-21, 2020)

  • The BEST speakers in the industry!
  • Each registered attendee can train from a different location to help with distancing
  • Save on travel expenses
  • Train additional employees
  • Access the archive for 90 days
  • Certificate of completion for registered attendees
Register now

what people say

I attended the Security Officers Workshop in 2016 - which as always was Excellent!!!
Kathy D. Hutchinson VP/ Compliance Specialist & Security/BSA Officer, The Juniata Valley Bank
As always, a great conference full of relevant material and great speakers.
Julie Boyd Community Trust Bank
This year's conference was one of the best I have attended...There wasn't one session where I didn't learn something of value.
Christine Martin
I found this year's presenters simply awesome. Thank you for making this all possible. When I retire this year, I will be taking with me the memories of so many wonderful people that I have met over the many years and the knowledge that was gained by attending BOL's annual training.
Doug Young Champlain National Bank
Phenomenal conference...in 26 years of attending conferences all around the country, this one beats them all.
Robert Michels VP Security Officers, The First National Bank of Dennison
Having access to a live remote is perfect for those of us that are unable to attend in person. It is as if you are right in the room.
Kathie Pryor AVP Bank Operations/Security Officer, Community Bank Delaware
We participated via online, and thought it was a great way to learn so much without having to travel. We appreciate the content and the presentation delivery. It was well worth our investment and we will recommend your conferences for this very reason.
Deanna Voyles Senior Manager, Deposit & Security Operations, INTRUST Bank, Wichita, KS
Truly a great security program. Consistent high quality, and different subjects each year. You help keep me up-to-date. Keep up the good work!
Richard D. Miller Sr. VP, Cashier, Security Officer, Imperial Bank, Inglewood, CA
Best workshop ever!
Michele Beck Security Officer, Harleysville Savings Bank, Harleysville, PA


Meet our professionals

Jim Beveridge


Vice President
Allied Universal Security Systems and Services

Jim Beveridge is a Vice President with Allied Universal Security Systems and Services. Prior to his current assignment, Jim had a very successful career in bank security, serving as the Senior Vice President in charge of Security at J.P. Morgan Chase (2004-2006), and Chief Security Officer for Bank One in Chicago (1996-2004). Following his bank security career, Jim owned and managed several very successful businesses in the Dallas/Fort Worth TX area. Most recently, Jim has served as Editor of Bankers' Hotline, a monthly publication for security and operations personnel serving the financial services industry. Jim holds a Master's degree from St. Joseph's University in Philadelphia, PA, and a BA from Mercyhurst University in Erie, PA. A recognized expert in Bank Security, Jim has lectured nationwide, and he has been published in numerous trade journals throughout his career.

Guy Beveridge


Risk Management Consultant
Strategos International

With a background in military and civil special operations, Guy Beveridge is an internationally known trainer, speaker, professional security consultant and licensed master peace officer in Texas. He is an expert in security management, crime, loss prevention, investigations, and crisis response and has managed security projects, both national and international for businesses that top the Fortune 500 list. He specializes in prediction, recognition, and evaluation of crime risk and consults with business owners, managers, insurance carriers, and police worldwide developing congruent plans to reduce crime risk through policy design and training. Guy worked on the FBI Joint Terrorism task force immediately following the events of 9/11 to develop first responder response protocols and capabilities for terrorist attacks. In his current role he is the Director of Business Development for Strategos International - the worldwide leader in safety and security solutions for businesses. Additionally, he is an adjunct instructor for the ALERRT Center (Texas State University), the Federal Law Enforcement Training Center (FLETC), The Bill Blackwood Law Enforcement Management Institute of Texas (LEMIT) and is a member of the board for Texas Justice of the Peace and Constables education and training development.

Traci Brown

Traci Brown

Body Language Expert
Master practitioner–Neuro Linguistics

Traci has studied lie and deception detection alongside the Police, FBI, Army Green Berets and intelligence officers. Her TV career started when she was asked to interpret the body language of the Aurora Movie Theater Shooter in 2012. And she's revealed the truth in many events since then including murders, cold cases and politics. Traci teaches lie, fraud and identity theft detection she's used to get to the truth in billion-dollar business deals, crimes and politics. You'll be able to immediately use the same tools to create more success in your own organization and personal life.

Traci is the author of several books including her Amazon bestseller Persuasion Point and her newest release, How to Detect Lies, Fraud and Identity Theft. Traci holds a business degree from the University of Colorado and is a certified master practitioner of Neuro Linguistics, Hypnosis and Hawaiian Huna. Traci is a Three Time US Collegiate Cycling Champion and former member of Team USA. (And just ask her how she used body language to win bike races.) She is a past president of the National Speaker's Association Colorado Chapter and lives in Boulder, Colorado with her rocket scientist husband and her Siberian Husky.

Phil DeLuca

Phil Deluca

Senior Vice President
US Bank Corp

Mr. DeLuca is a Senior Vice President with US Bank Corp, focusing on Compliance Controls within the Enterprise Financial Crimes Compliance group. Prior to joining US Bank Corp, he led the AML investigations department JP Morgan Chase where he and his team pioneered the use of issue-based typology driven investigations. DeLuca has over 30 years of financial services investigations management experience and has conducted and managed numerous high profile/sensitive Anti-Money Laundering/Counter Terrorist Financing Investigations. He has partnered with all levels of law enforcement to develop leading edge investigative strategies, and has been recognized by the highest levels of government for his leadership and expertise in leveraging an issue-based investigation approach to identify data characteristics which could be potentially indicative of human trafficking. In 2012, Phil was invited to present at the White House Forum to Combat Human Trafficking with a panel of colleagues from law enforcement and the technology industry. DeLuca is also a member of the Professional Advisory Committee of the Financial Integrity Institute at Case Western Reserve University, and was recently appointed as adjunct professor of Law and practitioner in Financial Integrity. Phil regularly advises industry, government, and law enforcement agencies on typology development and data interrogation techniques to be more proactive and productive in detecting illicit financial activity.

Bill Besse


VP and Senior Advisor with Allied Universal's Risk Advisory & Consulting team
Allied Universal Security Systems and Services

Bill Besse, VP, and Senior Advisor with Allied Universal's Risk Advisory & Consulting team, has over 45 years' experience in the security industry. Prior to joining Allied Universal, Bill was the Director Corporate Security for Belo Corp., where he was responsible for Corporate Security strategy, planning and implementation on a global basis. Bill also served as the Global Director of Corporate Security for Mary Kay, Inc. and Motorola Corporation. In his current role, Bill has provided needs and site assessments, surveys, program evaluations, threat assessments, investigative consulting and risk analysis for numerous Fortune 500 clients in numerous domestic and international locales.

Bill began his career as a Special Agent with the U. S. Military Intelligence Command where he was responsible for sensitive intelligence, counterintelligence, counterterrorism and protection assignments. Bill's intelligence community training and experience have given him insight into protection from corporate and economic espionage, aggressive competitive intelligence collection, the protection of intellectual property and real-world experience providing personal protective services.

Bill earned his BS from Western Michigan University, and is a graduate of the US Army Intelligence Center. He holds certifications with Homeland Security (CHS-V, & CVI), Federal Emergency Management Agency (NIMS), and is a Certified School Security Consultant. Bill is affiliated with the American Society for Industrial Security (ASIS), the Association for Intelligence Officers, the National Fire Protection Association (NFPA), and the Association of Threat Assessment Professionals.

Mac Tristan


Chief of Police (retired)
Coppell Police Department

Mac Tristan was sworn in as Coppell Chief of Police on January 24, 2011. He came to Coppell after serving 29 1/2 years with the City of Carrollton Police Department, leaving there as an Assistant Chief. Chief Tristan received his Bachelor's Degree in Criminal Justice from Sam Houston State University, where he graduated with Honors. He is a graduate of the FBI National Academy, the Senior Management Institute for Police, John F. Kennedy School of Government, Cambridge, Massachusetts, and the U.S. Army War College Strategic Implementation Seminar in Carlisle Barracks, Pennsylvania. Chief Tristan believes strongly in Problem Oriented Policing and Servant Leadership. He not only teaches the subject, he has successfully implemented this philosophy in every bureau and department he has led, including the Coppell Police Department. He has worked with the Chinese National Police in Hangzhou, China, has lectured in Stockholm, Sweden with the Swedish National Police and as a speaker at the Stockholm Criminology Symposium. He was the keynote speaker at the Leadership in Policing conference in Vaxjo, Sweden, Linnaeus University in May 2015. Chief Tristan is on the adjunct faculty of the Institute for Law Enforcement Administration, Plano, Texas. He continues to lecture on Leadership, Problem Oriented Policing, Changing Organizational Cultures and the Servant Leadership style of Management to not only police organizations throughout the country but to private corporations as well.

Jon Waldman

Jon Waldman

SBS CyberSecurity and SBS Institute

Jon Waldman is a co-founder and Senior Information Security Consultant for SBS CyberSecurity, a premier cybersecurity consulting and audit firm dedicated to making a positive impact on the banking and financial services industry. He maintains his CISA and CRISC certifications and received his Bachelor of Science in Computer Information Systems and his Master of Science in Information Assurance with an emphasis in Banking and Finance Security from Dakota State University. Over the last ten years Jon has helped hundreds of financial institutions across the country create and implement comprehensive, valuable, and manageable Information Security Programs. He also conducts webinars and certification programs for the SBS Institute.

Dr. Lindsey Wilner

Dr. Lindsey Wilner

Clinical Forensic Psychologist
Gettysburg, PA

Dr. Lindsey Wilner is a Clinical Forensic Psychologist in Gettysburg, PA. She is currently licensed in Wisconsin, New York, and Pennsylvania. Dr. Wilner has 7 years of academic training in Clinical Forensic Psychology, which involved rigorous law and psychology specialty coursework and applied professional training. Of note, Dr. Wilner is one of two licensed psychologists in the State of Pennsylvania with the academic and clinical training in forensic psychology. Dr. Wilner completed applied professional training with the federal bureau of prisons, local county jails, a psychiatric hospital, and state prisons.

Dr. Wilner maintains affiliations with Division 18, 41, & 44 of the American Psychological Association (Psychologists in Public Service, American Psychology – Law Society, and the Society for the Psychology of Sexual Orientation and Gender Diversity respectfully), International Association for Correctional and Forensic Psychology, Pennsylvania Psychological Association, Society for Police and Criminal Psychology, NYS Association for the Treatment of Sexual Abusers (ATS), Mid-Atlantic Chapter (MARATSA), and the national chapter of ATSA. Dr. Wilner earned her BS, Psychology from Michigan State University, and both her MA and PsyD in Forensic Psychology from The Chicago School of Professional Psychology.

David Zulawski

David Zulawski

Co-Founder & Senior Partner
Wicklander-Zulawaski & Associates, Inc.

David E. Zulawski is a graduate of Knox College, Galesburg, Illinois. After college, Dave spent two years with the Chicago & Northwestern Railroad as a Special Agent primarily investigating thefts from interstate shipments in northern Illinois. He then accepted a police officer position with the Barrington, Illinois Police Department. As a police officer, his duties included patrol, investigations and evidence technician. He joined the staff of John E. Reid and Associates as a polygraph examiner, seminar instructor and was later named Director of the Police and Fire Applicant Screening Division at the firm. Dave is a founding partner of Wicklander-Zulawski & Associates, Inc. (WZ) and is responsible for research and development. He is a licensed polygraph examiner in Illinois and has personally conducted over 10,000 interviews and polygraph examinations.

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